The 8D approach provides organisations with a step by step approach to problem solving activities:
- D0 - Implement Immediate Containment and Prepare for 8D
- D1 - Form the Team
- D2 - Define the Problem
- D3 - Develop Containment Actions
- D4 - Identify and Verify Root Causes
- D5 - Identify Corrective Action
- D6 - Implement Corrective Actions
- D7 - Define and Plan Preventive Action
- D8 - Recognise the Team
Following a robust problem solving approach is critical to ensure that root causes are correctly identified and eliminated to prevent future occurrence of repeat issues. The AESQ RM13000 requires that suppliers use the 8D process to respond to a customer request for corrective and preventive action.
The course is primarily aimed at those who will lead supplier 8D problem solving activities.
The AESQ RM13000 standard states that "The correct training of 8D practitioners is key to the successful outcome of the process. Each supplier shall employ or have access to a problem solving practitioner who has been trained by a training provider meeting the requirement of the training syllabus".
The 8D problem solving approach can be applied to a wide variety of issues such as quality, equipment downtime, process audit failure etc. The robust application of 8D problem solving will support:
- Improved customer performance - quality and delivery
- Reduced costs of non-performance
- Improved process adherence and efficiency
This course concludes with a 45-minute exam. It is open book and consists of 20 multiple choice questions. Upon completion of the course, you will receive an Industry Forum AS13100_RM13000 8D Problem Solving Practitioner Certificate.
Accreditation as an 8D Problem Solving Practitioner is through course attendance, an exam and subsequent submission of an example of the practical application lead by you which demonstrates the problem-solving approach, tools, and techniques gained from this course. The submission is reviewed by one of our Industry experts with accreditation being issued on demonstration of the application of the necessary skills and techniques.